Terms of Service

Acceptance of Terms

By accessing www.alqtech.com, submitting a consultation request, or entering into a service agreement with AlqTech, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree with any part of these terms, you should refrain from using our website or engaging our services.

Our Services

AlqTech provides technology services including, but not limited to:

• Mobile and web application development
• UI/UX design and prototyping
• AI, data analytics, and business automation solutions
• Cloud infrastructure and DevOps services
• Penetration testing and cybersecurity consulting
• Digital transformation consulting and R&D
• IT support and system maintenance

The scope, timeline, and deliverables of any specific engagement will be defined in a formal proposal or Service Agreement signed by both parties prior to commencement of work.

AlqTech reserves the right to decline any project request at its sole discretion without obligation to provide justification.

Client Responsibilities

To ensure successful project delivery, clients are expected to:

• Provide accurate, complete, and timely information required for the project.
• Assign a designated point of contact with decision-making authority.
• Review and provide feedback on deliverables within agreed timeframes.
• Ensure that any content, data, or materials provided to AlqTech do not infringe on third-party intellectual property rights or violate applicable laws.
• Fulfill payment obligations as outlined in the agreed payment schedule.

Delays caused by the client's failure to meet these responsibilities may result in revised project timelines and additional costs, which will be communicated in writing.

Project Engagements

All project engagements are formalized through a written Service Agreement or Statement of Work (SOW) that specifies scope, milestones, deliverables, timelines, and pricing.

• Scope changes: Any requested modifications to the agreed scope must be submitted in writing. AlqTech will assess the impact on timeline and cost and issue a Change Order for client approval before proceeding.
• Acceptance: Deliverables are considered accepted if the client does not raise written objections within the review period specified in the agreement.
• Third-party dependencies: AlqTech is not responsible for delays arising from third-party services, APIs, or government systems outside our control.

Payments & Invoicing

Payment terms are defined in each Service Agreement. Standard terms include:

• Invoices are issued in Omani Rials (OMR) unless otherwise agreed.
• Payment is due within the number of days specified on the invoice from the date of issuance.
• Late payments may incur a delay fee as specified in the Service Agreement.
• AlqTech reserves the right to suspend work on any active project if invoices remain unpaid beyond the due date, without liability for resulting delays.
• All fees are exclusive of applicable taxes unless stated otherwise.

Intellectual Property

Ownership of intellectual property is determined as follows:

• Client-owned IP: Upon full payment of all agreed fees, the client receives full ownership of the custom deliverables developed specifically for them under the project scope.
• AlqTech IP: AlqTech retains ownership of all pre-existing tools, frameworks, libraries, methodologies, and reusable code components developed independently of the project. A non-exclusive license to use these components as part of the delivered solution is granted to the client.
• Third-party components: Open-source and third-party software integrated into the solution remain subject to their respective licenses. AlqTech will disclose material third-party components upon request.

AlqTech may reference the project as part of its portfolio unless the client requests confidentiality in writing prior to project commencement.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information exchanged during the course of the engagement, including business data, technical specifications, pricing, and strategic plans.

• Confidential information may not be disclosed to third parties without prior written consent.
• This obligation survives the termination of the service relationship for a period of three (3) years.
• Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

For projects requiring a formal Non-Disclosure Agreement (NDA), AlqTech is willing to sign a mutual NDA prior to engagement.

Limitation of Liability

To the fullest extent permitted by applicable law:

• AlqTech's total liability for any claim arising from a service engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim.
• AlqTech shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunities.
• AlqTech does not guarantee uninterrupted operation of any software system after delivery, as performance may be affected by factors outside our control including third-party services, server environments, and user actions.

Termination

Either party may terminate a service engagement under the following conditions:

• By the client: Written notice of termination may be submitted at any time. The client remains liable for payment of all work completed up to the termination date, including any non-cancellable third-party costs incurred on the client's behalf.
• By AlqTech: We may terminate an engagement immediately if the client breaches these terms, fails to make payment, or engages in conduct that is unlawful or harmful.
• Mutual termination: Both parties may agree to terminate an engagement by mutual written consent, with terms for final settlement documented accordingly.

Upon termination, AlqTech will deliver all completed work products to the client, subject to receipt of any outstanding payments.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Sultanate of Oman.

Any disputes arising from or related to these terms or any service engagement shall be subject to the exclusive jurisdiction of the competent courts of the Sultanate of Oman. Both parties agree to first attempt to resolve disputes through good-faith negotiation before initiating formal proceedings.

Changes to Terms

AlqTech reserves the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date. Material changes will be communicated to active clients via email.

Continued use of our website or services following any update constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

Contact Us

For any questions regarding these Terms of Service, or to discuss a formal engagement, please contact us: